At Amorelia Luxury Floral Gifts, all of our flowers and arrangements are customized and personalized, which means:
Cancellations and returns are generally not available once an order is placed.
Refunds are not available because each order is specially made for you and is perishable.
Exception – Immediate Cancellation
If you contact us within 1 hour of placing your order, we may issue a full refund because the bouquet likely has not yet been prepared (preparation time is 2 hours).
Please inspect your order upon delivery or pickup.
If your item arrives defective, damaged, or incorrect, contact us immediately at amorelia.luxuryfloral@gmail.com so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
All flowers, plants, and perishable goods
Customized or personalized products
Gift cards and sale items
Because these products are perishable or customized, they are non-returnable and non-refundable, except as noted in the “Immediate Cancellation” section above.
Exchanges
Because each product is unique and personalized, exchanges are not available.
If you would like a different item, please place a new order.
European Union – 14-Day Cooling Off Period
Notwithstanding the above, if merchandise is shipped into the European Union, customers have the right to cancel or return their order within 14 days, for any reason and without justification.
Items must be in the same condition received, unworn or unused, with tags and original packaging, and with proof of purchase.